This Refund Policy explains how refunds and cancellations work for services provided by MSN Business Solutions Ltd ("we", "us", "our"). It sits alongside our Terms of Service and any separate agreement for a specific engagement.
1. Free tools and content
The calculators and articles on our Site are provided free of charge. There is nothing to pay and, accordingly, nothing to refund.
2. Professional services
For paid professional services (such as software development, data analysis, feasibility studies, research, or project management), the specific payment, milestone, and refund terms are set out in the written agreement or statement of work for that engagement. Where those terms differ from this policy, the engagement agreement applies.
Because our services are bespoke and delivered as work is performed, the general principles below apply unless we have agreed otherwise in writing.
3. Deposits and work already performed
A deposit or initial payment may be required before work begins. Deposits reserve our time and cover initial work, and are generally non-refundable once work has started.
If you cancel an engagement partway through, you remain responsible for payment for work performed and costs committed up to the point of cancellation. Any amount you have paid that exceeds the value of work performed will be refunded.
4. Cancellation
Either party may cancel an engagement in accordance with the notice terms in the relevant agreement. On cancellation, we will provide a statement of work completed and any balance due or refundable.
5. Digital deliverables
Where a deliverable is digital and has already been delivered and accepted, it is generally not refundable, as it cannot be returned. Any defects in a delivered item are handled through correction rather than refund, in line with the engagement agreement.
6. How to request a refund
To raise a refund or cancellation, contact us at [email protected] with your engagement details. We aim to acknowledge requests within a few working days and to resolve them fairly and promptly.
7. Your statutory rights
Nothing in this policy affects any rights you have under applicable consumer-protection law that cannot lawfully be excluded.
8. Changes and contact
We may update this policy from time to time; the current version and its date are shown below. Questions can be sent to [email protected].
See also our Terms of Service, Privacy Policy, and Refund Policy.